Providing Your Customers with an Unforgettable Dining Experience
Numerous food scares and pest issue in food & beverage (F&B) establishments have resulted in increasing public awareness of food quality and safety in every parts of the world along with Malaysia. The sight of pest in an F&B outlet does not only spoil customers’ dining experience but poses risk of food contamination.
Supply Chain Management
In the food supply chain, you may noticed that there are numerous pest infiltration points and as vulnerable as the food processing plants, restaurants are also at high risk. Undetected pest infestation/ problem along the food supply chain could potentially end up at your restaurant.
Pests are carriers of food-borne diseases such as Salmonellosis and Leptospirosis, the few deadliest to humans. Statistical significance of 12,122 food poisoning cases (January to October 2014) in Malaysia shows that it is ever prevalent in this country.
Moreover, the appearance of pests whether it’s live or dead can make customers be repulsive to your food. On top of that, negative publicity via blogs and social networking sites can easily damage the valuable reputation of your restaurant that you’ve worked very hard to maintain. Therefore, it is critical to implement a comprehensive integrated pest management programme to help you manage pest risks better.