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Like all service businesses, Rentokil is only as good as our people. Therefore, we’ve kept the team updated through different sets of development training including working conditions that are conducive for learnings. By far it is widely acknowledged that our team has extensive experience in dealing with the needs of all types of business and home. You’ll be assured that the team will try their best to work as closely with you to achieve your business objectives or to protect your loved ones.
Our Research & Development team are at the forefront in staying one jump ahead of highly evolving pests especially in the urban areas. This is done through continuous study and also understanding of what customers in Malaysia are facing. When food processing and other industrial and manufacturing companies came to us with highly specific requirements, we developed an extensive integrated pest management programme that employs smart technology, smart thinking and new techniques to provide the requisite protection.
Rentokil Malaysia has over 400 Service Technicians nationwide, so there is always a technician nearby when a pest control service is needed. They are licensed professionals with Pesticide Applicator License/ Assistant Pesticide Applicator License (PAL/ APAL), certified by the Department of Agriculture.
Our Service Technicians are periodically provided with continuous training programmes, which include the National Skills Recognition System (NSRS) and certified on-the-job training from the Institute of Technical Education (ITE), to ensure that their pest knowledge is up-to-date.
As the front lines of Rentokil, they are responsible to implement treatments at your premises and continuously ensure that the pest control solutions provided are effective in eradicating pests.
Here are why our Service Technicians are capable of protecting your home and businesses from pest invasions:
They are given a wide scope of comprehensive trainings and kept well informed with the latest pest control treatments, which enable them to deploy the correct pest control methods.
Their understanding of pest behaviours allows them to identify pest vulnerabilities, which helps them to provide customers with proactive recommendations to minimise the risk of pest infestation.
All our Service Technicians comply with Rentokil's Health and Safety policy, which enables them to provide customers with safe pest eradication practice.
Our team of termite specialist is dedicated to protect both residential and commercial sectors with the highest service quality in termite control. Armed with extensive experience, qualification and knowledge on termite biology and behaviour, they can accurately identify root cause of termite infestation thus deploying the correct termite control solutions.
Our Service Supervisors are a part of our dedicated team that strive to provide you with the best service quality. All Service Supervisors have exceptional knowledge in the pest control industry and have gone through extensive training in the company. They will continually review service productivity rates and consistently seek improvements in all areas of the Service Department.
The Department of Agriculture Malaysia maintains a central register of fumigation companies and all accredited fumigators. At Rentokil, our licensed fumigators are recognised for the Malaysia Fumigation Accreditation Scheme (MAFAS) export requirements. Our fumigators are highly trained and have strong background experience to avoid extensive disruption to your operations. They can advise exporters on how best to reduce the risk of pest infestation in their goods and comply with our health and safety regulations.
Rentokil has Field Biologists working across Malaysia and they support the work of our Service Technicians by carrying out inspections on customer premises that include in–depth examinations and analysis of your production processes and pest risks.
All Rentokil Field Biologists working across Malaysia hold degrees in appropriate subjects including entomology and have also received extensive in–company training in various aspects of pest control. As experts, they carry out in-depth examinations and analysis of your production processes and pest risks, identify the root of any pest problem you may be experiencing and making highly practical recommendations to deal with the situation.