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Meet Malaysia’s Leadership Team

Carol Lam

Managing Director and Head of Customer Care

Carol Lam is leading the entire business as the Managing Director of Rentokil Initial Malaysia (RIM). She has now expanded her support to The Philippines and Brunei. She envisages RIM as an essential partner to all customers and for RIM to be the best at what they do. Carol also direct and oversee all aspects of customer service management in Rentokil Initial Malaysia.

Bryan Kong

Sales Director

Bryan Kong is Sales Director at Rentokil Initial, leading the sales team in Malaysia. His goal is to heighten Rentokil Initial Malaysia's customer experience in both the Pest Control and Hygiene category. He strives to achieve outstanding performance and sustainable growth by creating a "Best-in-Class" sales force.

Eugene Chau

Operations Director

Eugene Chau is the Operations Director of Rentokil Initial Malaysia (RIM). His main objective is to build a strong, highly productive and motivated team to deliver the best in class service quality in the market. His goal is to achieve the company vision being the best at what we do by doing what is right for our customer and colleagues.

Felina Ng

Human Resources Director

Felina Ng is the Human Resource Director for Malaysia, Brunei and The Philippines. She manages all people related matters and is passionate in driving change. She is committed in improving employees' development, engagement and enablement towards achieving an excellence company which practices constant care not only for today but for tomorrow and ahead.

Louise Leong

Marketing Director

Louise Leong, the Marketing Director for Rentokil Initial Malaysia, Thailand, Brunei and The Philippines. She oversees the development and delivery of fully integrated marketing strategies for the business. Louise is passionate about building leaders and a dynamic team that can add value to the company's topline and bottomline growth.

Martin Thacker

Head of Finance

Martin Thacker is the Head of Finance for Malaysia, Brunei and Shared Service Centre for South East Asia and India. He facilitates all financial activities for Rentokil Initial Malaysia. His goals are to deliver the company's financial targets and objectives through the highest standards of corporate compliance and functional excellence and efficiency.

Raymond Ng

Regional Operations Manager

Raymond Ng oversees the Operations team at Klang Valley and East Malaysia branches. His vision is to spur the service capability and performance standards of the Rentokil Initial team whilst driving innovation.

Vincent Teh

Regional Operations Manager

Vincent Teh leads the Operations team in North, East Coast, Malacca and Johor Bahru branches. Besides ensuring consistent service delivery, he is also committed to drive and grow the businesses in all areas under his care. His vision is to make Rentokil Initial the people's choice when comes to pest control and hygiene services and solutions.

Thomas Liew

Service Delivery Manager, IT Asia

Thomas Liew leads the IT Application Support and Infrastructure for Asia. He also oversees and works with IT teams in Malaysia, Indonesia & Brunei to deliver effective IT services to the business. His aspiration is to make the Asia IT Support to be the best in its class and make IT the enabler to the Rentokil Initial Malaysia's business.

Juliana Soo

Technical Director

Juliana is the Technical Director for Rentokil Initial Malaysia and she heads the Technical team for both the pest control and hygiene business in Malaysia. One of Juliana's key responsibilities is leading her team in the execution of pest control innovations, including myRentokil. Besides driving innovations growth, Juliana is also inspired to further strengthen her team's technical capabilities.